Please read them carefully before using Our Service.

The Back Freedom Program is a 12-week online coaching and education program designed to support women with persistent back pain through a combination of coaching, guided movement, education, and nervous system support.

Your purchase may include, depending on the offer page at the time of purchase:

• Drip feed access to digital course materials

• a 12-week program structure

• weekly live coaching calls

• guided movement sessions

• educational resources and replays

• community support

• monthly osteopath session

The exact contents of the Program are as described on the sales page and checkout page at the time of purchase.

By purchasing the Program, you confirm that:

• you are at least 18 years old

• all information you provide to us is true, accurate, and complete

• you are purchasing for your own personal use and not on behalf of another person unless expressly agreed by us in writing

The Back Freedom Program is for educational and coaching purposes only. It is not medical care, diagnosis, treatment, physiotherapy, osteopathy, psychotherapy, or emergency care.

Nothing in the Program is intended to replace medical advice, diagnosis, or treatment from a qualified healthcare professional.

By purchasing and participating, you understand and agree that:

• you are responsible for your own health decisions and participation

• you will participate at your own pace and within your own limits

• you will seek medical advice where appropriate

• you will stop any exercise, movement, or activity that feels unsafe or significantly worsens your symptoms

A legally binding contract is formed when:

• you place your order through our checkout page, and

• your payment is successfully processed, and

• we send you an order confirmation or give you access to the Program

By purchasing, you confirm that you have read and agreed to these Terms.

All prices are shown in GBP and are inclusive of any taxes where applicable unless stated otherwise.

You may purchase the Program either:

• by paying in full, or

• through an agreed payment plan

The total Program price is the price shown on the checkout page at the time of purchase.

If you choose a payment plan:

• you are committing to pay the full amount of the Program, not a month-to-month membership

• all instalments remain due on their scheduled dates

• you authorise us and/or our payment processor to collect the agreed instalments using your chosen payment method

If an instalment payment fails or is missed:

• we may attempt to reprocess the payment

• we may contact you to update your payment details

• your access to the Program, portal, calls, community, and all related materials may be suspended until payment is brought up to date

• if payment remains overdue, we reserve the right to remove your access permanently and/or recover the outstanding balance

Missed payments do not cancel your commitment to pay the full agreed Program fee.

Unless otherwise stated, you will receive access to the Program immediately after purchase, with a drip feed of course content.

Your access period is for 3 months from the date of purchase, unless a different access period is clearly stated on the sales page or in writing.

We reserve the right to update, improve, replace, or remove parts of the Program where reasonably necessary, provided this does not materially reduce the overall nature of the Program.

Because you receive immediate access to the course, onboarding, and/or Program materials, and because your place in the Program is reserved for you, all sales are final.

We do not offer refunds, partial refunds, or credits for:

• change of mind

• lack of use

• change in personal circumstances

• missed calls or sessions

• failure to participate

• dissatisfaction where the Program has been delivered substantially as described

By purchasing, you expressly request immediate access to the digital content in drip feed form and Program materials and acknowledge that this may affect your cancellation rights once supply begins.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law where those rights cannot legally be excluded.

If the Program includes live calls, coaching sessions, workshops, or other scheduled elements:

• missed sessions are not refundable

• if we need to reschedule a live session, we will do so within a reasonable timeframe or provide a suitable alternative where possible

We are not responsible for missed participation caused by your internet connection, device issues, scheduling conflicts, travel, illness, or failure to read Program communications.

Where the Program includes group spaces, live calls, or community access, you agree to behave respectfully and appropriately.

We may suspend or remove your access without refund if, in our reasonable opinion, you:

• behave in a threatening, abusive, discriminatory, or disruptive way

• repeatedly breach these Terms

• infringe another person's rights

• misuse the community or Program space

• share another participant's confidential information without permission

Where the Program includes group spaces, live calls, or community access, you agree to behave respectfully and appropriately.

We may suspend or remove your access without refund if, in our reasonable opinion, you:

• behave in a threatening, abusive, discriminatory, or disruptive way

• repeatedly breach these Terms

• infringe another person's rights

• misuse the community or Program space

• share another participant's confidential information without permission

All Program content is owned by or licensed to us and is protected by intellectual property laws.

This includes, without limitation:

• videos

• recordings

• PDFs

• worksheets

• written materials

• program structure

• teaching materials

• branding

• website content

When you purchase the Program, you are granted a limited, non-exclusive, non-transferable, revocable licence for your own personal use only.

You must not:

• copy, reproduce, republish, upload, post, share, distribute, or commercially exploit any Program content

• give your login details to anyone else

• share paid materials with non-paying third parties

• record, screenshot, or distribute live sessions without our prior written consent

We may record live calls, workshops, or group sessions for quality, training, replay, or Program delivery purposes.

By participating in live group elements, you understand that your name, voice, image, comments, or questions may appear in recordings made available to other Program participants.

If you do not wish to appear on a recording, it is your responsibility to keep your camera off, change your display name where possible, and avoid sharing information you do not want recorded.

We will process your personal data in accordance with our Privacy Notice.

By purchasing, you acknowledge that we may need to collect and use your personal information for purposes including:

• processing your order

• delivering the Program

• communicating with you about your purchase

• providing customer support

• keeping records required for legal, tax, and business purposes

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss arising out of or in connection with your purchase or participation in the Program.

We are not responsible for:

• decisions you make based on the Program

• technical failures outside our reasonable control

• your inability to access the Program due to your own device, software, or internet issues

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such liability cannot legally be excluded.

If you have a complaint or support issue, please contact us at: hello@niamhbrangwyn.com

We will aim to respond within a reasonable time.

We may update these Terms from time to time. The version in force at the time of your purchase will apply to that purchase.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms are governed by the laws of England and Wales.

Any dispute arising out of or in connection with these Terms shall be subject to the courts of England and Wales, except where mandatory consumer law gives you the right to bring a claim in another jurisdiction.